Coronavirus and energy in Australia FAQ

Energy providers have been required to offer assistance to those customers who are struggling to pay their bills as a result of coronavirus, whether that be loss of employment or reduced income.[1] Energy providers have been instructed to relax their usual criteria for financial hardship due to the coronavirus pandemic. If you are struggling to pay your energy bills, contact your energy provider directly to see what support they may be able to offer, which could include payment plans or hardship support. Depending on your circumstances and which state you live in, you may also be eligible for additional concessions or relief grants.

[1] Source: https://www.aer.gov.au/publications/corporate-documents/aer-statement-of-expectations-of-energy-businesses-protecting-consumers-and-the-energy-market-during-covid-19

Lasted Updated: 23/04/2020

At this point in time there is no reason to believe that coronavirus will directly impact the unit pricing of gas or electricity. However, as people spend more time at home it is expected household usage will increase which could increase the cost of electricity and gas bills.  

Lasted Updated: 23/04/2020

Electricity retailers and networks will be doing their best to manage any additional demand being put on the energy grid.

Lasted Updated: 23/04/2020

Unfortunately, just as many families find themselves under increased financial pressure, we’re also spending more time at home which means your energy consumption and therefore your energy bill is likely to increase. To reduce your energy bills, you should look for ways to reduce your energy consumption (such as only heating rooms when in use or hanging washing out on sunny days to avoid the dryer). With your energy use likely increasing, now is the perfect time to compare* your current energy plan to see if you could get a better deal, and help avoid bill shock.

Lasted Updated: 23/04/2020