EnergyAustralia
EnergyAustralia
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Long story short
One of Australia’s big three
EnergyAustralia is one of Australia’s three biggest energy providers, serving over 1.6 million customers primarily across the southern and eastern states.
Solar and renewable energy on demand
Offering solar options and feed-in tariffs, plus a mix of green and old-school energy, EnergyAustralia is helping make the switch to renewables easier.
Top-tier customer service
With average wait times of less than four minutes and just 1% of customers calling in with complaints, EnergyAustralia sets the bar high for customer service.
Financial support when times are tough
Through its EnergyAssist program, EnergyAustralia supports customers experiencing hardship. It offers assistance schemes and access to government grants and financial counselling.
Giving back where it counts
From education grants to backing First Nations businesses, EnergyAustralia is all about giving communities the power-up they deserve.
Who owns EnergyAustralia?
Originally owned by the NSW Government, EnergyAustralia’s retail customer base was sold in 2011 to TRUenergy (a subsidiary of Hong Kong-based CLP Holdings who already had a substantial presence in Australia at the time).
Today, EnergyAustralia services more than 1.6 million customers predominantly across southern and eastern Australia. So if you’re in that neck of the woods, chances are good thatyour neighbour, the colleague you run into on the train, and your cousin’s best mate are all with EnergyAustralia. It’s no wonder the provider is considered a ‘tier 1’ retailer, otherwise known as one of Australia’s ‘big three’ energy companies.
What makes EnergyAustralia special?
Gets you help when you need it
If you’re in financial hardship, EnergyAustralia can help you get through it, with options for payment extensions or to set up personalised instalment plans. Through the EnergyAssist program, you could even get access to government grants, assistance schemes and financial counselling. All of this while making sure your energy supply stays connected.
Supports Aussie communities
Community-led organisations near where EnergyAustralia operates can apply for grants aimed at improving education, sustainability and resilience. The company is committed to building positive relationships with Australia’s First Nations people, from its reconciliation action plan to working with businesses owned by Aboriginal and Torres Strait Islander peoples to backing the Uluru Statement from the Heart.1For more information, see The Uluru Statement
Delivers top-tier customer service
EnergyAustralia has its finger on the pulse in terms of customer service. Over 2022–23, only 1% of its customers had called in with complaints, while the average wait time for callers was less than four minutes.2For more information, see Australian Energy Regulator – Annual retail markets report 2022–23 Adding to this, the company offers a combined supply of renewable and fossil fuels to support energy transition for customers.
Where is EnergyAustralia available?
EnergyAustralia offers gas and electricity services across Australia’s eastern states, from New South Wales around to South Australia. Unfortunately, they aren’t available in Tassie, WA, or the NT, and Queensland can only access their electricity plans.
What plans does EnergyAustralia offer?
EnergyAustralia’s electricity and gas plans range from a basic-level offering to ones that might include add-ons such as solar or locked-in rates for a specific period – each with its own features and benefits. That being said, what you see on offer at any point in time might vary, considering the fluctuating nature and demands of the energy market. This is likely to be the case with most energy providers, big three or otherwise.
You can still make an informed decision by asking questions like:
- Are there any exit fees or late payment fees?
- Are my rates going to be fixed or variable?
- Will I be charged if I decide to move house?
- What discounts are on offer?
How much do EnergyAustralia plans cost?
There’s no set-in-stone answer for how much an EnergyAustralia plan will cost you. Factors like where you live, what plan you’re on, and how much energy you use can all contribute to that final number. However, that doesn’t mean you can’t do a little guesstimating.
So you’re not just making a wild stab in the dark, it’s worth considering the standing offer prices set every year by relevant regulating authorities. The Default Market Offer (DMO) applies to NSW, South East Queensland, and SA, while the Victorian Default Offer (VDO) applies to Victoria.
Although these prices are intended as a benchmark for market, you could find that retailers like EnergyAustralia offer competitive discounts on them. Have a look at the Australian Energy Regulator for the current DMO prices and the Essential Services Commission for the VDO.3For more information, see Australian Energy Regulator and Essential Services Commission
Alternatively, if you want to save yourself the legwork, plus get some gas estimates (no standing offer prices on these, sadly), you can always try iSelect’s online energy comparison tool to see what you could be paying on a selection of EnergyAustralia plans and more.
What solar options does EnergyAustralia offer?
Since Australia has sunshine in spades, it makes sense for EnergyAustralia to have some solar options on their shelves. The business makes up 7.5% of solar and wind projects across the National Electricity Market.
Retailers like EnergyAustralia can offer customised solar plans that include the installation of panels and battery systems. Already have solar panels? You might be able to find EnergyAustralia plans with higher feed-in tariffs, which is what you get paid for any unused electricity your home generates and feeds back into the grid.
If you’re on the fence about getting solar panels but still want to give renewables a shot, you might be able to use a mix of traditional and green energy including solar. You could end up paying more, though.
Helpful tip

When you’re comparing energy plans, it’s worth looking beyond just the initial savings. Consider factors like exit fees, long-term rates, and renewable options like solar and feed-in tariffs. And if you already have solar panels, it’s worth looking into a plan with higher feed-in rates to maximise your savings from your unused energy.
Frequently asked questions
How can I pay my bill?
EnergyAustralia offers standard modes of bill payment, including:
- credit card
- direct debit
- BPAY
- Australia Post
- Centrepay (if you receive Centrelink payments)
On top of this, the retailer provides its customers with a purpose-built portal, MyAccount, which you can use to:
- view and pay bills online
- set up direct debit or a payment plan
- request payment extensions
- see your billing history.
Can I manage my EnergyAustralia account online?
You bet!
EnergyAustralia’s MyAccount is an online customer portal of sorts that you can use to manage your account and subscription details. Here are some of the things you can do:
- update your mailing address, phone number and other contact information
- pay bills or set up your account to pay bills automatically via direct debit
- set up a new connection and disconnect your old one if you’re moving house
- if you’re eligible, register for concessions or rebates.
You can even use MyAccount to request data on your energy usage. This could help you study your usage patterns, adjust your lifestyle to save on bills, or even switch to a more cost-effective plan.
Your EnergyAustralia account also comes with an app for mobile devices, which is a convenient way to:
- pay bills, view payment details and amount due
- set up and manage any direct debits
- manage contact details and update billing preferences
- monitor your electricity usage (if you have a smart meter).
Essentially, with this app in your pocket, you can manage your account whether you’re on the go, on a holiday or on your sofa.
How does switching to an EnergyAustralia connection work?
If you’ve made the decision to switch to an EnergyAustralia connection from a previous provider, that’s half the job done! When it comes to the switch itself, iSelect can take care of the heavy lifting.
Moving house while making the switch can involve a couple of extra steps. Presuming you’ve made the switch to EnergyAustralia, here’s what you’ll need to do.
- Three business days before moving day, let EnergyAustralia know you’re moving by calling or booking your move online. You’ll need to provide EnergyAustralia with a few details, such as:
- your new home address
- the start date for your new connection
- contact details and identification information
- concession details, if any.
- Be sure to call your previous provider and let them know that you’re moving out.
What energy generation stations does EnergyAustralia operate?
To generate the 5,000 megawatts of energy that EnergyAustralia provides to its 1.6 million customers, the company operates (and owns) several power stations spread across southern and eastern Australia.
Coal | Mt Piper Power Station, NSW Yallourn Power Station, VIC |
Gas | Tallawarra Power Station, NSW Hallett Power Station, SA Newport Power Station, VIC Jeeralang Power Station, VIC |
Wind | Cathedral Rocks Wind Farm, SA |
EnergyAustralia is also introducing, for the first time in Australia, a carbon offset hydrogen and gas capable power plant in Tallawarra, NSW. Furthermore, Latrobe Valley in Victoria is set to host a 350 megawatt battery development that will be able to power 230,000 households for four hours at a stretch.
Ready to compare energy providers?
With heaps of players out there in an everchanging energy market, it may seem like you’re both spoiled for choice and on your toes trying to keep up. Call 1800 664 532 and let us help you compare energy providers like EnergyAustralia, or simply start comparing online.