Question 1

How do I increase my internet speed?

Accepted Answer

While you can’t actually increase your internet speed, there are things you can do to manage the performance of your device, or devices. While these measures may make the internet on your device faster, they won’t actually change your internet speed. With that said, here’s some tips to get you started: Reduce the number of devices connected to the internet at one time. If you’re not using your tablet, for example, it may be worthwhile switching off its Wi-Fi connectivity so the other devices being used don’t have to share the bandwidth with it. Review what times you’re using the internet. If you’re using in peak periods (typically 7PM-11PM), it’s recommended you don’t try to download/upload or stream large files during this time. Shut down applications that are running in the background. Even though you’re not actively using them, these apps can still be accessing the internet (known as “background refresh”) which can be sucking up your precious bandwidth. Take a look at your modem. Simple settings adjustments, like removing “Quality of Service” or changing your Wi-Fi channel frequency can make a huge difference. If you have NBN you may be able to upgrade your internet plan. You can get started comparing internet plans side by side today with iSelect, and see if you can find a plan which suits your needs and lifestyle

Question 2

What is NBN (National Broadband Network) internet?

Accepted Answer

The NBN is one of Australia’s largest infrastructure projects, designed to provide you with access to all the benefits of fast and reliable internet services.

The NBN uses a multi-technology mix (MTM) to deliver services to premises across the country. This means in some cases it takes advantage of existing hybrid-fibre coaxial (HFC) networks, as well as some parts of the ADSL/landline (copper) network, before connecting it to high-speed fibre cables.

The NBNCo own and maintain the network and sell access to Internet Service Providers (ISPs), such as Telstra, Optus, and others. If you have NBN available in your area, you have the choice of ISP depending on who services your area.

Question 3

How much internet does Netflix use?

Accepted Answer

There are a lot of misconceptions about how much data watching Netflix uses. While their HD videos can certainly use a lot, they offer different video quality options to help minimise the data being used.

Netflix provides estimates on the amount of data used based on the quality selected. These include:

Low quality: 0.3 GB per hour per device
Medium quality (SD): 0.7 GB per hour per device
High quality: Up to 3 GB per hour per device for HD and 7GB per hour per device for Ultra HD
Auto: Adjusts automatically to deliver the highest possible quality based on your internet connection speed.

How much data your internet plan has access to, and the speeds it can reach, will determine the best playback option for you.

Question 4

What is a good speed for internet gaming?

Accepted Answer

If you regularly play interactive games that require internet streaming, it’s important you have a fast-speed broadband connection that can handle the amount of bandwidth required.

According to the ACCC, plans labelled as offering “Premium Evening Speed” on the NBN, should deliver a minimum speed of 60MBps during peak times. This plan is suitable for streaming an ultra-high definition movie at the same time as gaming on other devices.

If your provider doesn’t use this label, you should ask how services will operate during peak times, particularly if you’re on the NBN. For other services, such as ADSL, there are fewer speed guarantees available.

Question 5

How do I get internet without a phone line or cable?

Accepted Answer

If you don’t have access to a phone line or cable connection, there are alternative ways for you to access the internet in Australia, such as through mobile broadband or fixed home wireless. What type is right for you ultimately depends on how you intend to use the service and its availability.

It’s worth considering the following questions before making your decision:

Would you prefer a prepaid option that enables you to top-up as needed, or would a set data amount with a monthly fee be more convenient for you?
Are you comfortable having a lock-in contract?
How many devices will you want to access the internet at one time?
Do the plans you’re looking at cover all the browsing, downloading and uploading you wish to do?
Does the provider you’re considering have a good mobile footprint in the area you’ll be predominantly using the service?

Question 6

Is there a best internet plan?

Accepted Answer

The best internet plan ultimately depends upon your individual circumstances and a number of contributing factors. Unfortunately, there’s no one-size-fits-all. It’s recommended you consider the following questions: What will you be using the internet for? How many people are living in the house? How many devices will be connected at the one time? What type of connection is available at your address? Once you answer these questions, you’ll be able to determine the best internet plan for you. If you’re still unsure, you can compare internet plans with iSelect from our range of providers to find a plan that suits you.

Question 7

How do I fix my internet connection?

Accepted Answer

Nothing is more frustrating than when your internet connection goes down. Before giving your internet service provider a call to fix it, there are a few things you can try at home first. If you’re connected to Wi-Fi, are other devices having the same issue? If so, try switching to Ethernet. Still no connection on Ethernet? Try switching your modem off and waiting one-to-two minutes for all the circuits to completely shut down before switching it back on. Could there be an issue with your wiring? Check the ports are in correctly. If you’re on ADSL, try unplugging your splitter. Have you checked your provider’s website to find out if there are any known issues in your area? While these things may not always lead to a fix, it will help to isolate the issue. This means your ISP should be able to skip a lot of the troubleshooting steps with you and start the process for resolving the issue sooner.

Question 8

When is NBN coming to my area?

Accepted Answer

As of February 2019, 8.8 million Australian homes and businesses are able to connect to the NBN network, compared to 6.5 million in March 2018. The rollout is expected to be completed by 2020, which means there isn’t long left to wait if your address is still awaiting serviceability.

To find out an estimated completion date, or to see what stage the NBN is currently at in your area, you can visit the NBN rollout map. By typing in your address, you’ll be able to see whether the service is available or the build has commenced, as well as what the planned availability date currently is.

Question 9

How do I change my internet provider?

Accepted Answer

With iSelect you can compare internet plans the easy way. At no charge, you can review plans side by side from our range of providers to find one which suits your lifestyle. Switching internet providers doesn’t have to be time consuming and stressful, you can get started today and we’ll handle all of the admin once you’ve selected your plan.

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Frequently asked questions

How do I increase my internet speed?

What is NBN (National Broadband Network) internet?

How much internet does Netflix use?

What is a good speed for internet gaming?

How do I get internet without a phone line or cable?

Is there a best internet plan?

How do I fix my internet connection?

When is NBN coming to my area?

How do I change my internet provider?

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