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Frank Health Insurance is a not-for-profit health fund that provides affordable hospital and extras cover for singles, couples, single parents and families. It launched in 2009 but has over 80 years of private health insurance experience from its parent company, GMHBA. Based in Geelong, Frank Australia provides health cover to over 35,000 Australians.
Frank Health Insurance has no physical branches. Instead, everything can be managed online, which reduces paperwork and gives customers more control over their health care. Frank encourages customers to manage all of their health insurance admin on their website - from updating their details to making claims. It offers email support, Frank Health online chat and phone support from 8am to 6pm (AEST) from Monday to Friday each week.
As a not-for-profit Frank Health Insurance has no shareholders, which means that customer benefits are prioritised over profit. This allows Frank to offer more affordable premiums1 and better benefits.
Finally, Frank Health Insurance offers more choice over which healthcare providers you can use. Many funds have a list of approved dentists, physiotherapists, doctors and other providers. Instead of having a list of Frank Health Insurance providers, they let you choose your own2 - as long as they are registered in the field.
Hospital cover includes some (or all) of your hospital fees such as doctor’s fees, hospital accommodation and nursing care. Frank hospital cover includes ‘basic hospital’, which is their most affordable cover, ‘better hospital’, which is their mid-range policy and ‘best hospital’, which is their most comprehensive policy. ‘Best hospital’ cover offers the works including everything from3 accidents to pregnancy, colonoscopies, heart surgeries, weight loss surgery, rehabilitation, psychiatrist care and much more.
Extras cover is general or non-hospital treatment that includes dental, optical, physiotherapy, pharmacy, ambulance cover and more. Frank’s extras cover is split into two easy to understand categories: ‘some’ and ‘lots’. Depending on which policy you choose, you can claim between 50% or 80% back on your healthcare services. Frank has a range of waiting periods for the extras covers - the longest being for major dental, orthotics and podiatry surgery - which all require a waiting period of 12 months4.
The combination policies on offer are a mix of both hospital cover and extras. You can choose from the ‘Starter’ bundle or a more comprehensive policy called the ‘Essentials’ bundle.
Making a claim with Frank is simple. You can use your Frank member card at one of 20,000 health providers that offer HICAPS swipe technology, and Frank will cover all or part of your bill on the spot - depending on your policy. You can also claim online via the Frank Health Insurance login for members and get your money back in 1-2 business days. Frank encourages members to manage all of their health insurance admin online rather than using a Frank Health Insurance claim form, in order to minimise paperwork.
Frank allows you to choose from one of two options. The first way to pay is through direct debit from your nominated bank account. The second way you can pay for Frank is through your MasterCard or Visa credit card. You can make your payments monthly, or you can pay for a year upfront.
Although we don't currently compare Frank health policies, you can still compare health insurance policies available from our range of providers. Get started comparing online today, or call our friendly team on 13 19 20.
All plan information is provided by Frank.