How iSelect Makes Money

We’re proud of the service we provide to help Australians compare their household utilities and insurance and see if we can help find them better value.  

We know that without your trust we wouldn’t get very far, and that, to keep it, we need to be open and transparent about how we operate. Here’s everything you need to know.  

How we make money

While our comparison service is provided to customers completely free of charge, we know there’s no such thing as a free lunch.  

We’re a business and that means we need to make money – after all, we’ve got more than 300 talented people to pay! 

Instead of charging you a fee, we’re paid a commission by the company that owns whichever insurance, utilities or finance product you choose to purchase through us. 

The commission we’re paid by product providers is an economical way for them to attract new customers, and in many cases costs less than their own advertising or sales activity. 

We also receive customer referrals from, and pay a commission to our marketing partner Upside Digital trading as Billy Explores for Health Insurance referrals. 

How our comparison experts are paid

Our highly trained comparison experts are rewarded for the quality of advice they provide and the number of customers who they help purchase from our range of plans, policies and providers. 

Each comparison expert receives ongoing training to make sure you get accurate advice and outstanding customer service. They’re experts in comparison, so you don’t have to be.   

Our comparison experts receive a generous base salary and are also paid a commission based on the number of sales they make each day. They only receive their commissions if they meet our rigorous compliance requirements.  

Importantly, our comparison experts are paid the same amount regardless of which provider they recommend. This means they’re not incentivised to recommend a particular provider over another, but instead base their recommendation purely on your individual needs.  

Who we compare

We compare a broad range of plans and policies from some of Australia’s leading brands and are always looking to add more. That said, we’re completely transparent about the fact we don’t have every single brand or product available for purchase (although we’re working on it)! 

But with the wide variety of plans, products and policies we do have, we’re confident we can find an option that suits your budget. And if we can’t, we’ll be honest about it and tell you to stay exactly where you are – which means that while you might not have saved more money, you’ll have the invaluable peace of mind that comes with knowing you’re already on a great deal. 

Even if your current policy or plan is from a brand or company we don’t work with, it’s still worth having a chat to us so you will know how it stacks up against those we do sell.

Protecting your privacy

We take our obligation to protect our customers’ personal information very seriously. With millions of Australians visiting our website and trusting us with their personal details each year, it’s extremely important that we get it right. That’s why we’ve invested in state-of-the-art cyber-security measures to protect the data we hold. 

All customer information is handled in accordance with our Privacy Policy and the Australian Privacy Principles. We will only ever contact you to tell you about our fantastic service and products if you have consented to being contacted and given us your telephone number or email address. 

If you don’t want to be contacted by us anymore, all you need to do is let us know and we will honour your wish, even if it makes us a little sad.