Privacy Collection Notice – Health Insurance

Thanks for using our services! We’re committed to protecting your personal information. Here we explain how iSelect Health Pty Ltd (ACN 088 749 955) (iSelect, us, our or we) handles the personal information you give us when you use our Health Insurance Comparison Service, via the iSelect branded website or our call centre. We are part of a group of related bodies corporate (Group),¹ and we share personal information with other Group members as explained in this notice.

Our Privacy Policy explains how we generally collect and handle personal information. You can find it at www.iselect.com.au.

1. What we collect and how we collect it

We provide a Health Insurance Comparison Service which allows you to:

Compare from a range of health insurance policies and providers; and
apply for and purchase a health insurance policy directly from a health insurance provider.

We operate our Health Insurance Comparison Service online and through our call centre. When you use our Comparison Service, we collect details such as your name, address, email address, and telephone number. We also collect information about your family circumstances, and pre-existing health conditions and general health care needs to provide you with a comparison of policies that meet your needs. If you decide to buy a product through us, we’ll collect additional information including your payment details and Medicare status.

Information about your health is sensitive information. We will ask for your consent before we collect it, and we only use and disclose it to provide our Comparison Service or as otherwise permitted by law.

If you give us personal information about another person, such as a partner or dependant, you must have their consent to do so, including for any information about their health. You must also let them know we have collected their information, tell them about this notice, and that they can ask to access and correct the information we hold about them.

The collection of your personal information is not required by law. You are not obliged to provide it but if you choose not to, we may not be able to provide you with the comparison service.

We may collect information from other companies who provide comparison services who have referred you to us, including Compare the Market Pty Ltd. We may also collect information from you via platforms/software provided by third party service providers.

2. Why we collect personal information

We collect, hold, use and disclose personal information so that we can:

provide you with our Comparison Service;
assess whether a particular policy meets your health care needs;
determine how government rebates, surcharges and health cover loadings affect you;
determine your eligibility for and fulfil any special offer you’ve redeemed in connection with your purchase;
verify your identity and manage any enquiries or complaints you have after you’ve purchased a policy through us;
improve our understanding of your interests in relation to our services and offers, including improving our data analytics capability to provide our customers with better comparisons;
conduct research and perform surveys to improve our understanding about your experience and views on health insurance
monitor our service for quality control and training purposes;
manage our internal financial management and accounting;
ensure we meet our legal obligations; and
provide core business functions across enterprise level reporting and analytics.

We only use health information for analytics, research, reporting and insights once it has been de-identified, unless you have given us separate consent.

3. Direct Marketing & Opting Out

We use personal information to inform you about products and offers that we think you may be interested in, including special offers, promotions and events. We may do this by email, telephone, SMS or social media. We do not use your health information for marketing unless you expressly consent.

If you don’t want to receive any marketing material from us, you can opt-out by:

Clicking on the ‘unsubscribe’ link in an email you’ve received;
Sending us a request by email to unsubscribe@iselect.com.au;
Calling us on 13 19 20; or
writing to the Privacy Officer, iSelect Pty Ltd, Level 11, Tower 1, Collins Square, 727 Collins Street, Docklands Vic 3008.

4. Who we share your personal information with

If you decide to buy a particular Health Insurance policy, we’ll share your information with the health insurance provider so that we can complete the sale. If the health insurance provider contacts you directly, they may provide us with information collected from you.

We use service providers to help us provide the Comparison Services. We take steps to ensure that all our service providers agree to protect the privacy and security of your personal information, and that they only use it for the purposes in this Notice.

These service providers help us by:

providing us with software so that we can run comparisons; providing software and platforms to help us collect and store your personal information;
keeping records related to our Comparison Service and any sale if you decide to buy through us;
monitoring our telephone calls for quality control and training purposes so we can keep improving our customer service;
providing us with our office management software, such as email;
providing us with software that supports communication between our IT systems, including Australian-hosted cloud services;
supporting our electronic direct marketing activities, such as sending our marketing emails; and
third parties to generate insights and reporting, using de-identified information where health information is involved.

Some of the service providers are located overseas. This means we may disclose personal information to overseas providers who are located in Fiji, Philippines, India, New Zealand, Malaysia, Ireland, Germany, Canada and the United States.

We also share your personal information with other Group members for the purposes we’ve already mentioned. We only share your health information within the Group to provide our Comparison Service, or with your consent.

5. Got a question or complaint?

Our Privacy Policy has up-to-date information about how you can get access to, and ask us to correct, your personal information. It also explains how to lodge a complaint if you’re not happy with how we’ve managed your personal information. You can contact our Privacy Officer by calling 13 19 20 or writing to the Privacy Officer, iSelect Pty Ltd, Level 11, Tower 1, Collins Square, 727 Collins Street, Docklands Vic 3008.

September 2025