iSelect is Australia’s go-to destination for comparing and saving across insurance, utilities and personal finance products. Our highly-trained consultants are passionate about helping Australians reduce their household bills to save money, time and effort.
We’re proud of the service we provide to the millions of Australians who seek our expert advice each year. We believe it is important for us to be completely transparent about how we operate and how we make money, so here’s everything you need to know.
While our expert advice costs you nothing, we know there is no such thing as a free lunch. We’re a business and that means we need to make money – after all, we’ve got more than 600 talented staff to pay!
Instead of charging you a fee, we are paid a ‘commission’ by the company that owns whichever insurance, utilities or finance product you choose to purchase. Put simply, a commission is a percentage of the cost of the policy, product or plan you buy.
The commission we are paid by product providers is an economical way for them to attract new customers, and in many cases costs less than their own advertising or sales activity.
We recommend what’s right for you, not what’s right for us
At iSelect, we are much more than just an online comparison website. Comparing online is just the first step in our personalised comparison and expert advisory service. That’s why most of our customers chose to speak over the phone with one of our 500 highly-trained expert advisers at iSelect HQ.
Our expert advisers are rewarded for the quality of advice they provide and the number of customers who they help to make the right choice.
In fact, the adviser you speak with does not know how much iSelect is paid by the company that owns the product they are recommending. We keep our commission arrangements completely confidential – even from our advisers – so you can be confident that our advice and recommendations are based only on your individual needs.
We are also increasing industry competition by helping smaller companies to reach new customers.
So how do we help you decide?
We compare a wide range of Australia’s leading brands and are always adding more. That said, we’re completely open about the fact we don’t have every single brand or product available for purchase, although we’re working on it!
But with plenty of partners, plans, products and policies, we’re confident we can find one that suits your needs and budget.
And if your current policy or plan is from a brand or company we don’t work with, it’s still worth having a chat to us as we can compare it against those we do sell.
We take our obligation to protect our customers’ personal information very seriously. With millions of Australians visiting our website each year, it is extremely important for us to get it right. That is why we have invested in state of the art security measures to protect the data we hold.
If you do not wish to be contacted by us anymore, all you need to do is let us know and we will honour your wish, even if it makes us feel a little sad.
We’re proud to be Australia’s go-to destination for personalised comparison and expert advice across insurance, utilities and personal finance products.
We are a fully compliant member of the Private Health Insurance Intermediaries Association (PHIIA) and signatory to their Code of Conduct. We also helped develop and are a signatory to the Energy Comparator Code of Conduct (ECCC).
iSelect is also regulated by a number of government agencies including:
In order to sell certain financial products, we do this under each of our Australian financial services licences (Life Insurance AFSL 331128 and General Insurance AFSL 334115), and as an authorised representative of Australian Finance Group (AFG) under their Australian Credit Licence 389087.