Your guide to choosing a hot water system
Your guide to choosing a hot water system
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Why is choosing the right hot water system important for my home?
Different types of hot water systems
Should I choose a storage tank or a continuous flow system?
How much hot water does an average person or household use?
What do running costs look like for hot water systems?
Things to consider when getting a new hot water system
Are there any rebates or incentives available for hot water systems?
Turn up the heat on your showers, not your energy bills
Long story short
Picking the right hot water systems matters
Hot water costs take up between 15% and 30% of average household energy bills, so upgrading to an efficient system could help trim your bills.
Different systems suit different homes
Electric, gas, solar, or heat pump hot water systems all work differently, with pros and cons depending on your climate, usage habits, and space.
There could be rebates or incentives available
Certain states have discounts or incentives for your installation and purchase costs, to make upgrading your water heater a bit easier on your wallet.
Why is choosing the right hot water system important for my home?
No one wants their shower to turn ice cold while they’re mid-shampoo. And since hot water systems chew through about 15–30% of household energy, they play a major part in your bills. Just upgrading an old hot water system to a new energy-efficient model could save your home up to about $330 each year. So whether you want toasty showers or smaller energy bills, it all comes down to picking the right system.
Different types of hot water systems
Electric
Electric hot water systems are some of the most popular, found in around 50% of Australian homes. They’re usually the cheapest to buy and install, but their running costs can stack up, unless you’re pairing them up with some solar power. Electric water systems heat water with an element at the bottom of an insulated storage unit, then store it away for when you need it.
Pros
- Low up-front costs
- Commonly available and easy to replace
- Can be powered alongside solar for cheaper running costs
Cons
- Can be expensive to run on electricity alone
- Less energy efficient than other hot water systems
Gas
Gas hot water heaters are your mid-range option. They usually sit in the medium- to high-cost bracket when it comes to purchase, installation and continual running costs.
Gas water heaters are most economical when running on natural gas. They’re usually installed outside for ventilation, and are almost always continuous flow systems, since their burning flame means they can’t be insulated. Given their heavy heat loss issues and non-insulated designs, they don’t work well in colder climates.
Pros
- Reliable and fast to heat water
- Generally cheaper to run, costing about a third of an electric model
Cons
- Less efficient in colder climates
- Need access to natural gas for better efficiency
- Limited to outdoor installation
Heat pump
Heat pumps are one of the most efficient models, only using about 30% of the energy that a typical electric hot water system does. These pumps work by drawing out heat from the surrounding air (like your fridge, just reversed) to warm the water in your tank.
Heat pumps are usually more expensive to purchase up-front but are cheaper to run long-term. You can also apply for government incentives like Small-scale technology certificates (STCs) for a discount on your installation costs.
Pros
- Lower long-term running costs
- Energy efficient and eco-friendly
- Can pair with solar to use excess generated energy
- Less likely to overheat in hot weather
Cons
- Higher up-front purchase cost
- Can be noisy (similar level to an air conditioner)
- Some models aren’t suitable for colder climates
Solar
Solar hot water systems are some of the priciest options to buy and install, but the running costs are low, so they can pay off over time. Most systems are designed with a booster (gas or electricity) to heat your water when there’s little sunlight available. While these systems use up to 60% less energy than gas or electric hot water heaters, their effectiveness does depend on how much sun your roof gets.
Solar hot water systems either have panels on the roof to generate power or collectors to heat the water that flows into your insulated water tank. These tanks can either be on the ground or roof. These systems work by absorbing sunlight with something called an evacuated tube. Then, the sunlight is transferred to your tank to heat your water. The larger the tank, the more tubes are needed – about one for every 10 litres.
Pros
- Lowest long-term running costs
- Very energy efficient, using up to 60% less energy
Cons
- Expensive to buy and install
- Could see extra running costs from booster use in low-light conditions
- Performance depends on solar exposure, which is roof space dependent
Helpful tip

Solar hot water heaters can struggle to heat your water during the winter months, so many come with boosters to keep things warm when the sun won’t shine. These boosters use electricity or gas to heat your water. Just remember that your running costs could bump up in the colder half of the year, so make sure to factor that in when weighing up your options.
Julia Paszka
General Manager – Utilities
Should I choose a storage tank or a continuous flow system?
When it comes to hot water systems, storage tanks and continuous flows are the two main contenders. A storage tank keeps a reserve of water hot and ready to go. Continuous flow systems or instantaneous systems only heat water as it’s needed, so they never technically run out. They also mean your water heater isn’t running around the clock.
A storage tank hot water system is bigger or smaller depending on your household size, so the more people, the larger a system you’ll need. On the other hand, the size of continuous flow systems is based on the number of hot water outlets you’ve got. If you get a continuous flow system that’s too small, your hot water won’t keep up when your shower, washing machine, and kitchen sink are all battling at once. And if you get a storage tank that’s too big, you’ll be paying extra running costs for heating water that you’ll never use. It really all depends on how your household uses its hot water.
How much hot water does an average person or household use?
In Australia, the average household is two to three people. Our water use comes to about 90 litres for two people, 120 litres for three, and about 150 litres a day for a four-person household.
When it comes to figuring out tank sizes, the most common way is to go by the number of bedrooms in your home.
| Number of bedrooms | Recommended hot water tank size |
| 1–2 | 150–225 litres |
| 3 | 225–300 litres |
| 4+ | 300+ litres |
What do running costs look like for hot water systems?
While the running costs for your hot water system will depend on the model you have at home and the way you use your hot water, you can still get a rough idea of what it could cost to run different types of systems annually in a two-person Victorian home.
Things to consider when getting a new hot water system
For many households, getting the hot water on is the main (and only) goal. For others, it’s about finding the most energy-efficient hot water system for their Australian home. What you want to get from your hot water system really depends on you. Here are a few general considerations to think about to make sure you end up with a system that meets your needs.
Space available
Different hot water systems will need different-sized spaces. If you’re thinking about installing a solar hot water heater, you’ll need to think about how much roof space you have and make sure that it’s ideal for solar use (north facing and free of shade). For water heaters that are placed outside, you’ll need to think about what tank size you need and the ideal space for it (somewhere near your bathroom or kitchen).
Existing water heaters
If you’re replacing an old water heater, some models can be converted to more sustainable systems. For example, a standard electric storage water system can be attached to a heat pump or solar hot water unit.
Tank capacity
A tank that’s too small means your shower might run cold halfway through. But too big, and you could be paying for more energy usage than you need, or have more space taken up in your home. Most tank capacities go by the number of rooms in your home, but it’s important to think about how and when you use your hot water, too.
Energy rating
Nearly all hot water systems come with an energy rating or minimum performance standard to see which model gives you the best energy output. If your goal is to create a more energy-efficient home, this is one of the first simple steps when looking at different hot water models.
Are there any rebates or incentives available for hot water systems?
When you compare which hot water systems might work best in your home, it’s worth looking into any energy discounts that might make your installation even more appealing for your wallet.
ACT: Energy-efficient electric water heater upgrade
If you’re with ActewAGL and upgrade your hot water heater to an electric system, you could get a $1,250 discount off the cost and installation, plus a $250 credit on your quarterly electricity bill spread over three years.
VIC: Hot water rebate
For eligible heat and solar hot water products, you could get a rebate of $1,000, or $1,400 for eligible locally made hot water systems. If you’re installing a solar hot water system, this rebate will be applied after any other relevant discounts (Small-scale Technology Certificates or Victorian Energy Efficiency Certificates).
VIC: Small-scale Renewable Energy Scheme (SRES)
If you install solar water heaters that are approved under the SRES (solar hot water heater systems or air source heat pumps), you could claim STCs (credits), which are calculated by how much electricity usage they save. These STCS are then applied as a discount on your up-front installation costs.
VIC: Hot water system discount
All Victorian households can get a discount when they upgrade their gas or electric hot water system to an approved model. This can include some solar hot water systems if they meet the right criteria. Depending on the hot water system you’ve chosen, you can get a discount of up to $910.
Energy-efficient home swaps
While these aren’t specific to hot water systems, there are some initiatives that encourage homes to make more energy-efficient swaps to help keep bills low. These include WA’s Switch Your Thinking scheme, VIC’s Energy Upgrades for homes, and the ACT’s Home Energy Support. These initiatives offer discounts on certain hot water system swaps, so make sure to check if your state offers any incentives for your swap.
Turn up the heat on your showers, not your energy bills
Hot water systems aren’t the most exciting purchase, but making the right choice can mean better showers and potentially lower energy bills. If you’ve upgraded your hot water system but still want to get more out of your energy bill, it could be worth looking around at what other energy plans are out there. With iSelect, we can help you compare from a range of energy plans and providers to see if there could be something worth switching for. Jump online to our comparison tool or call our comparison experts at 1800 664 532 to see where your current energy plan sits.
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