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Zoom Travel Insurance
Zoom Travel Insurance
Written by
Rachel Gregg
Edited by
Laura Crowden
Reviewed by
Adrian BennettEasily compare Travel Insurance
Save time and effort by comparing a range of travel insurance policies with iSelect
Long story short
Zoom makes travel insurance simple
Partnering with a reliable 24/7 emergency assistance line and years of experience in the travel insurance industry, Zoom gives travellers’ reliability without all the fuss.
Find award-winning travel insurance policies
Zoom have a lineup of annual awards, with a recent 2024 prize for exceptional value in essential travel insurance coverage.
Price match services on any Zoom policy
If you find a quote from another insurer that’s better than Zoom, they’ll price match it so you can get the same level of cover at a competitive price.2Zoom Price Match Guarantee: If you’re a new customer and find a lower price from an Australian travel insurance provider for an identical or comparable product, Zoom will match. See full terms & conditions: https://www.zoomtravelinsurance.com.au/price-match-guarantee/
Who is Zoom Travel Insurance?
Zoom is an Australian travel insurer that packs value into every travel policy, no matter what destinations you’ve got on the agenda. With a string of awards and a partnership with a 24/7 emergency assistance line, Zoom customers can get the reliable help they need in overseas emergencies. With its founders’ 18 years of travel insurance experience, Zoom wants to make travel insurance the least stressful part of your trip, so your holiday runs smoothly (even if your flights sometimes don’t).
What makes Zoom travel insurance special?
24-hour emergency medical assistance
No one wants to feel stranded overseas, especially during a medical emergency. Zoom offers customers access to their 24/7 emergency assistance line to help get you the medical attention you need, no matter the country you’re in.
Award-winning travel insurance
In 2024, Zoom won an award for exceptional value in essential travel insurance. Judged across 37 different travel insurance companies, they took home the win for having some of the best value policies out there.
Price match guarantee
Zoom make a promise to give your travel insurance as much value as possible. So, if you find an equal but cheaper quote, they’ll match it.3Zoom Price Match Guarantee: If you’re a new customer and find a lower price from an Australian travel insurance provider for an identical or comparable product, Zoom will match. See full terms & conditions: https://www.zoomtravelinsurance.com.au/price-match-guarantee/
What policies does Zoom travel insurance offer?
Medical-only
Medical-only policies are designed to give you the basics of travel insurance coverage. This typically includes coverage for emergency medical costs and repatriation, as well as emergency dental expenses overseas. These policies are a good option for travellers on a tight budget, who don’t want to travel without insurance, but don’t want to say goodbye to their budget either.
Standard
Standard travel insurance policies are you’re middle ground. They’ll be able to help cover you for a handful of common travel insurance issues, like emergency medical costs, luggage, travel documents, cancellations and disruptions (up to a chosen limit) and more. These policies are a good choice for travellers who want a nice basic (yet rounded) level of coverage against the unknown.
Comprehensive
Comprehensive travel insurance takes things to the next level and helps protect you from a wider range of travel-related instances. Comprehensive policies usually cover all the standard inclusions like luggage, cancellations, sometimes with higher limits. It can also have some extra perks like travel delays coverage, special event transport expenses, or amendments to your plans.
Helpful tip
Just because you didn’t make your original flight doesn’t mean travel insurance will swoop in and save the day. Depending on your travel insurer, you might not be able to claim on a delayed, diverted or cancelled flight unless you meet certain conditions. The causes behind these delays that are usually accepted include natural disasters, severe weather, strikes, etc.
It’s also important to check the details of your product disclosure statement (PDS) to see who’s actually responsible, between your insurer and your airline. For example, missed flights caused by mechanical issues, overbooking, or maintenance will usually fall on your airline to cover.
Adrian Bennett
General Manager for General Insurance
Frequently asked questions
Can I access my account online?
Yes, Zoom have a customer hub online. So, once you’ve purchased your policy, all you have to do is simply log in to change your dates, countries, personal information and more.
What destinations can I get cover for?
Zoom offers travel insurance policies for countries across the globe, with options to cover individual countries or grouped regions such as Asia, Europe, the Pacific, and Worldwide (all destinations). If you select a grouped region, just make sure all the countries you’ll be going to (and passing through) are included.
How does my excess work?
An excess is the amount you’ll have to pay when making a claim. Generally, you’ll see a change in your premium depending on your chosen excess amount. If you choose to pay a bigger excess amount, your insurer is likely to lower your premium, on the other hand, if you choose a lower excess, you could see a higher premium price.
Zoom also has a double or no excess applied to certain claims. You can read the product disclosure statement (PDS) for more information on where these might apply.
How do I make a claim?
In an emergency or urgent medical situation, you should call the first assistance line as soon as possible. That way, you can get the care you need and start the claims process on the spot.
If it’s not an emergency, you can submit a claim online while you’re still on your trip or within 30 days after coming back home. You’ll need to make sure you’ve got any documentation or evidence ready, like photos of the incident, medical reports or receipts. After you’ve submitted your claim, Zoom will assess it within 10 working days or let you know if they need any other information to process your claim.
How can I pay my bill?
Zoom travel insurance offers several payment options including credit and debit cards, mobile wallets like Google Pay and Apple Pay. You can also pay for your Zoom travel insurance policy by setting up a direct debit.
Find a travel insurance policy to pack away for your trip
Make sure travel insurance is ticked off your to-do list before you jet off on your next adventure. If things start to turn sideways, like wandering bags or a cancelled flight, you’ll be glad to have a policy in your back pocket to help protect you. Start comparing from a range of travel insurance policies and providers with iSelect.
Easily compare Travel insurance quotes
Save time and effort by comparing a range of travel insurance policies with iSelect
iSelect does not compare all travel insurers or policies in the market. Travel insurance is only available through our website and not all policies are available at all times or in all areas. Not all policies available from our partners are compared by iSelect and due to commercial arrangements and customer circumstances not all policies compared by iSelect will be available to all customers. Click here to view iSelect’s range of providers.
iSelect General Pty Limited ABN 90 131 798 126, AFS Licence Number: 334115. Any advice provided by iSelect is of a general nature and does not take into account your objectives, financial situation or needs. You need to consider the appropriateness of any information or general advice iSelect gives you, having regard to your personal situation, before acting on iSelect’s advice or purchasing any policy. You should consider iSelect’s Financial Services Guide which provides information about our services and your rights as a client of iSelect. iSelect receives commission for each policy sold.