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Acenda
Acenda
Written by
Madeline Pettet
Edited by
Laura Crowden
Reviewed by
Adrian BennettEasily compare life insurance quotes
Save time and effort by comparing life insurance with iSelect’s trusted partner Lifebroker
Long story short
Acenda offers its customers award-winning customer service, along with quality health and wellness support
It’s all part of Acenda’s commitment to looking out for and empowering its customers.
Acenda’s life insurance range includes options to help support you and your family
This includes term life cover, income protection, trauma insurance, and total and permanent disability insurance.
You can manage many aspects of your Acenda life insurance from their dedicated web portal
This includes checking your sum insured amounts, paying your premiums, and accessing tax statements.
Who is Acenda?
You might be more familiar with Acenda than you realise. Acenda is the new face for MLC Life Insurance, a member of the Nippon Life Group, one of the world’s leaders in life insurance. Resolution Life Australasia is also part of the Acenda makeup.
With this family tree, Acenda is one of Australia’s largest life insurance businesses, with over 135 years of experience from both its MLC Life Insurance and Nippon Life Group branches.
Why might I consider Acenda for my life insurance?
Experience award-winning customer service
Acenda believes in caring for and empowering its customers, so much so it took home awards for its Customer Service and Claims teams in 2024 and 2025.
Access health and wellness support
Acenda’s Vivo program is free for customers and their immediate family, offering a wide range of tools and support for health, wellness, and recovery.
Trust a commitment to growth
Technology evolves, daily life changes, and Acenda adapts with its customers, like offering additional support for customers impacted by climate change.
Helpful tip
It’s not just floods and bushfires that can leave people vulnerable. Thankfully, many life insurers, like Acenda, have processes in place to help customers out when times are tough. This can include offering premium relief, prioritising claims for those facing financial hardship, and communicating through alternative channels for those affected by family and domestic violence. These measures can help you keep your cover while you get back on your feet.
Adrian Bennett
General Manager for General Insurance
Why types of policies does Acenda offer?
Acenda has many different life insurance options, including:
- term-life cover to help support your loved ones if you’re diagnosed with a terminal illness or pass away
- income protection to keep a percentage of your regular earnings coming in each month (for a chosen period of time) if an illness or injury means you can’t work
- total and permanent disablement (TPD) insurance to help you adapt your lifestyle if you become totally or partially permanently disabled
- critical illness or trauma cover to give you some financial breathing room for insured serious health events.
Can I access my Acenda account online?
You sure can. Acenda has an online portal you can use to manage your life insurance in a bunch of different ways, including:
- checking your sum insured amount
- checking any waiting and benefit periods
- viewing, changing, and amending any listed beneficiaries
- downloading certificates of currency, tax statements, and your latest policy schedule.
Frequently asked questions
Are Acenda life insurance policies available anywhere in Australia?
Given its long-standing Australian heritage, it’s no surprise that Acenda’s life insurance policies are available throughout Australia. Its customer service centres are right here in Australia too.
How do I make a claim on my Acenda life insurance?
When you need to make a claim, you might not always be in a good headspace to do paperwork solo. That’s why the Acenda process is to first reach out to their team over the phone. They can then walk you through lodging your claim over the phone or how to fill out claim forms. You can send in these forms, and any additional information or supporting evidence, via email or the post.
From there, you’ll have a claims consultant assigned to you, and they’ll be in touch as your claim progresses and when a decision is made.
How can I pay my bill?
When it comes time to pay your Acenda premiums – by the way, these need to be paid in advance – you have a few options to choose from:
- direct debit
- credit card
- BPAY.
You can use the online portal to make a payment, as well as update your relevant payment details.
Find and compare life insurance with iSelect
Looking for a life insurance policy can sometimes feel as confusing as life itself. iSelect has partnered with Lifebroker to make finding and comparing a range of life insurance policies easier. You can use our online comparison tool to see options from Acenda and a selection of other life insurers in a matter of minutes.
Easily compare life insurance quotes
Save time and effort by comparing life insurance from a range of policies and providers with iSelect’s trusted partner Lifebroker
iSelect’s partnered with Lifebroker (AFS Licence number: 400209) to help you compare a range of Life Insurance policies. iSelect earns a commission from Lifebroker for each customer referred through the website or contact centre. Lifebroker do not compare all life insurers or policies in the market.
iSelect Life Pty Ltd – ABN 89 124 304 347, AFS Licence Number 331128. Any advice provided by iSelect is of a general nature and does not take into account your objectives, financial situation or needs. You need to consider the appropriateness of any information or general advice iSelect gives you, having regard to your personal situation, before acting on iSelect’s advice or purchasing any policies. You should consider iSelect’s Financial Services Guide which provides information about iSelect services and your rights as a client of iSelect.’