AGL

Who are AGL?

AGL began life as the Australian Gas Light Company in 1837, so they’ve been in the energy industry for generations and have seen incredible changes over that time. They’ve also grown to become one of Australia’s biggest retailers of electricity and gas, with over 3.7 million customers in NSW, Victoria, Queensland, South Australia and Western Australia.

Who are their customers?

AGL has plans for residential customers as well as small, medium, and large business customers. So no matter your needs, they’ll have you covered.

Are they Australia-wide?

AGL offers electricity services in NSW, Victoria, Queensland and South Australia. Gas customers can connect in NSW, Victoria, Queensland, South Australia and Western Australia. Solar and green energy options are also available, but not all options are available in every area.

Where does their power come from?

AGL’s power is generated from a diverse range of sources, including traditional thermal generation, natural gas and storage, as well as renewable energy sources.

Do they offer solar?

AGL doesn’t sell solar systems, but they still offer commercial solar. If you live in Queensland, NSW, Victoria or South Australia and already have solar, you may be eligible for AGL’s solar deals.

What about green energy?

When you choose an electricity plan with AGL, you can add their Green Choice which means a percentage of your electricity will be generated from renewable sources. The cost for Green Choice will depend on the percentage you choose (which can be 10%, 20% or 100%).

Does AGL offer any special incentives to sign up?

AGL offers lots of different rewards. For example, you could earn one flybuys point for every dollar you spend on your electricity and gas bills if you link your flybuys membership with your home energy account and register for an online AGL "My Account" and sign up for eBilling. Or if you prefer paper bills and don't want to sign up for eBilling, you could earn one flybuys point for every two dollars you spend on your electricity and gas bills. And with AGL Rewards, you get access to a rewards program that offers discounts on a range of gift cards, shopping products, movie tickets, travel and accommodation. To sign up, register for your "My Account" on the AGL website and activate AGL Rewards.

How do I pay?

When it comes to paying bills, everyone has their own preference, so AGL provide a range of payment options to make it as easy as possible. These include paying via the AGL website by either credit card or PayPal, by direct debit, BPay, Centrepay, SMS Pay, Post Billpay, or in person at Australia Post offices, via post by cheque or money order. And for even more flexibility, they also offer Bill Smoothing, which allows you to spread payments across weekly, fortnightly, or monthly instalments.

Can I manage my plan by phone?

With the AGL Energy app you can view and track your energy usage and billing from your phone. You can also pay your bills by SMS text. To do this, you go to your "My Account" settings online and set up an SMS billing reminder with the payment method of your choice. Once you receive the SMS, reply "Pay" for your payment to be deducted on the due date.

Moving house?

If you’re about to move, signing up with AGL couldn’t be easier. Just choose an energy plan for your new home, tell us when and where you’re moving to, then you’ll get SMS updates and can track your move online in My Account. And as long as you allow a business day’s notice, you’re guaranteed by AGL to have your power working on the day you move. If it isn’t, AGL will cover your related expenses up to $250 a day until it's on.

Does AGL offer any customer rewards?

AGL know how to encourage customer loyalty – by offering rewards and discounts. Not only are they a Flybuys partner, they have a wide range of other discounts available.

Is AGL right for me?

AGL delivers competitive rates, plenty of value-add incentives, and great service which includes 24/7 phone support. And while they may not always be the lowest cost choice, they’re rock-solid and reliable. To talk more about whether AGL could be suitable for you, call our team on 13 19 20.

Anything else I should know?

We always like to shout out the companies doing a bit of good in the world. AGL is actively involved in the community, partnering and sponsoring a variety of different clubs and services, including sporting teams, zoos, festivals, and more. Just one more way they’re helping to create a sustainable future for everyone.

How do I compare energy companies?

With us! We’ll compare a range of AGL plans against a number of plans from other providers. To get started, just call our friendly team on  13 19 20.

Last updated: 29/09/2020