How can I make Complaints about Service Provided

We have a complaints process for you to follow in the event you wish to lodge a complaint in relation to the services you received from us.

Step 1

Please call our Call Centre on 13 19 88 and we will discuss the issue and if possible resolve it immediately. If immediate resolution is not possible, we will consider your complaint further and respond to you with our findings within 10 Business Days.

If you have any queries in relation to our complaints handling process, please contact our complaints team / manager as follows:

Telephone:    13 19 88
Fax: 1300 735 322
Email: customerexperience@iSelect.com.au
In Writing: iSelect Pty Ltd, PO Box 2021, Moorabbin VIC, 3189
Website: www.iselect.com.au

Step 2

If you are dissatisfied with the decision or the way we handled your complaint or dispute, you can also contact the Ombudsman who will independently and impartially resolve complaints between consumers and participating service providers.

healthico Health

Private Health Insurance Ombudsman (PHIO) can be contacted on:

Telephone:     1800 640 695
Email: info@phio.gov.au
In writing: Suite 2, Level 22, 580 George St, Sydney, NSW, 200
Website: www.phio.org.au

 

carico Car and Home & Contents

Financial Ombudsman Service Australia (FOS Australia) can be contacted on:

Telephone: 1300 780 808
Fax: (03) 9613 6399
Email: info@fos.org.au
In writing: GPO Box 3 Melbourne VIC 3001
Website: www.fos.org.au

 

lifeico Life

Financial Ombudsman Service Australia (FOS Australia) can be contacted on:

Telephone: 1300 780 808
Fax: (03) 9613 6399
Email: info@fos.org.au
In writing: GPO Box 3 Melbourne VIC 3001
Website: www.fos.org.au

 

energyico Energy

Victoria Energy and Water Ombudsman can be contacted on:

Telephone: 1800 500 509
Email: ewovinfo@ewov.com.au
In writing: GPO Box 469 Melbourne VIC 3001
Website: www.ewov.com.au

 

New South Wales Energy and Water Ombudsman can be contacted on:

Telephone: 1800 246 545
Fax: 1800 812 291
Email: omb@ewon.com.au
In writing: Reply Paid 86550, Sydney South NSW 1234
Website: www.ewon.com.au

 

South Australia Energy and Water Ombudsman can be contacted on:

Telephone: 1800 665 565
Fax: 1800 665 165
In writing: GPO Box 2947, Adelaide, SA 5001
Website: www.ewosa.com.au

 

Queensland Energy and Water Ombudsman can be contacted on:

Telephone: 1800 662 837
Fax: (07) 3087 9477
Email: complaints@ewoq.com.au or info@ewoq.com.au
In writing: Po Box 3640 South Brisbane QLD 4101
Website: www.ewoq.com.au

 

Australian Capital Territory Civil and Administrative Tribunal can be contacted on:

Telephone: (02) 6207 1740
Fax: (02) 6205 4855
Email: tribunal@act.gov.au
In writing: GPO Box 370, Canberra ACT 2601
Website: www.acat.act.gov.au

 

commsico Broadband

Telecommunications Industry Ombudsman can be contacted on:

Telephone: 1800 062 058
Fax: 1800 630 614
In writing: PO Box 276 Collins St West VIC 8007
Website: www.tio.com.au

 

homeico Home Loans

Credit Investments Ombudsman (CIO) can be contacted on:

Telephone: (02) 9273 8455
Fax: (02) 9273 8440
Email: info@cio.org.au
In writing: PO Box A252 South Sydney NSW 1235
Website: www.foscio.org.au