How can I make Complaints about Service Provided
We have a complaints process for you to follow in the event you wish to lodge a complaint in relation to the services you received from us.
Step 1
Please call our Call Centre on 13 19 88 and we will discuss the issue and if possible resolve it immediately. If immediate resolution is not possible, we will consider your complaint further and respond to you with our findings within 10 Business Days.
If you have any queries in relation to our complaints handling process, please contact our complaints team / manager as follows:
Telephone: | 13 19 88 |
Fax: | 1300 735 322 |
Email: | customerexperience@iSelect.com.au |
In Writing: | iSelect Pty Ltd, PO Box 2021, Moorabbin VIC, 3189 |
Website: | www.iselect.com.au |
Step 2
If you are dissatisfied with the decision or the way we handled your complaint or dispute, you can also contact the Ombudsman who will independently and impartially resolve complaints between consumers and participating service providers.
Health
Private Health Insurance Ombudsman (PHIO) can be contacted on:
Telephone: | 1300 362 072 |
Email: | phi@ombudsman.gov.au |
In writing: | Commonwealth Ombudsman, GPO Box 442 Canberra ACT 2601 |
Websites: |
To make a complaint, contact the Commonwealth Ombudsman at www.ombudsman.gov.au
For general information about private health insurance, see www.privatehealth.gov.au
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Car and Home & Contents
Australian Financial Complaints Authority (AFCA) can be contacted on:
Telephone: | 1800 931 678 |
Email: | info@afca.org.au |
In writing: | GPO Box 3 Melbourne VIC 3001 |
Website: | www.afca.org.au |
Life
Australian Financial Complaints Authority (AFCA) can be contacted on:
Telephone: | 1800 931 678 |
Email: | info@afca.org.au |
In writing: | GPO Box 3 Melbourne VIC 3001 |
Website: | www.afca.org.au |
Energy
Victoria Energy and Water Ombudsman can be contacted on:
Telephone: | 1800 500 509 |
Email: | ewovinfo@ewov.com.au |
In writing: | GPO Box 469 Melbourne VIC 3001 |
Website: | www.ewov.com.au |
New South Wales Energy and Water Ombudsman can be contacted on:
Telephone: | 1800 246 545 |
Fax: | 1800 812 291 |
Email: | omb@ewon.com.au |
In writing: | Reply Paid 86550, Sydney South NSW 1234 |
Website: | www.ewon.com.au |
South Australia Energy and Water Ombudsman can be contacted on:
Telephone: | 1800 665 565 |
Fax: | 1800 665 165 |
In writing: | GPO Box 2947, Adelaide, SA 5001 |
Website: | www.ewosa.com.au |
Queensland Energy and Water Ombudsman can be contacted on:
Telephone: | 1800 662 837 |
Fax: | (07) 3087 9477 |
Email: | complaints@ewoq.com.au or info@ewoq.com.au |
In writing: | Po Box 3640 South Brisbane QLD 4101 |
Website: | www.ewoq.com.au |
Australian Capital Territory Civil and Administrative Tribunal can be contacted on:
Telephone: | (02) 6207 1740 |
Fax: | (02) 6205 4855 |
Email: | tribunal@act.gov.au |
In writing: | GPO Box 370, Canberra ACT 2601 |
Website: | www.acat.act.gov.au |
Broadband
Telecommunications Industry Ombudsman can be contacted on:
Telephone: | 1800 062 058 |
Fax: | 1800 630 614 |
In writing: | PO Box 276 Collins St West VIC 8007 |
Website: | www.tio.com.au |
Home Loans
Australian Financial Complaints Authority (AFCA) can be contacted on:
Telephone: | 1800 931 678 |
Email: | info@afca.org.au |
In writing: | GPO Box 3 Melbourne VIC 3001 |
Website: | www.afca.org.au |