Privacy Collection Notice – Movers Service

Thanks for using our services! We’re committed to protecting your personal information. Here we explain how iSelect Limited (ABN 48 124 302 932) and its group companies (together, iSelect or we) handle the personal information you give us when you use our Movers Service.

Our Privacy Policy explains how we generally collect and handle personal information. You can find it at www.iselect.com.au.

1. What we collect and how we collect it

By using our Movers Service we’ll:

• assess your Energy, Broadband and Home & Contents Insurance needs for your new home to compare for our range of providers and find a product that’s right for you;
• help you purchase your new Energy and Broadband plan and Home & Contents Insurance policy, and
• work with your new Energy and Broadband provider to make sure you’re connected in time for your move into your new home.

We operate our Movers Service online and through our call centre. When you use our Movers Service, we collect details such as your name, address, email address, and telephone number. We also collect details about your upcoming move, and the particular products you’d like us to assist you with. Depending on the products we help you with, we’ll collect additional information such as:

• information about your household and lifestyle, current energy and broadband plan details, and any particular needs you may have that affect your energy or broadband needs (such as whether you have any medical dependencies);
• basic details about the value of your contents, your insurance claims history and any special items you wish to have covered and, depending on whether you’d also like building cover, the location, size and structure of your home.

If you decide to buy a product through us, we’ll collect additional information including:

• your payment details;
• for Energy and Broadband plans, your employment status and basic details about your financial circumstances.

If we need you to give us personal information about another person, it’s important that you let the person know we have collected their information and that they can ask to access and correct the information we hold about them.

If you don’t provide us with the information we need, or if you provide us with incorrect or incomplete information, then we may not be able to provide you with our Mover Service or help you to purchase your products.

2. Why we collect personal information

We collect, hold, use and disclose personal information so that we can:

• provide you with our Mover Service;
• assess your eligibility for the products and complete an application for, or purchase of, relevant products;
• in the case of Home & Contents Insurance, notify you when your cover is due for renewal and arrange for your cover to be renewed;
• determine your eligibility for and fulfil any special offer you’ve redeemed in connection with your purchase;
• verify your identity and manage any enquiries or complaints you have after you’ve purchased a policy through us;
• improve our understanding of your interests in relation to our services and offers, including improving our data analytics capability to provide our customers with better comparisons;
• monitor our service for quality control and training purposes;
• manage our internal financial management and accounting; and
• ensure we meet our legal obligations.

3. Direct Marketing & Opting Out

We use personal information to inform you about products and offers that we think you may be interested in, including special offers, promotions and events. We may do this by email, telephone, SMS or social media.

If you don’t want to receive any marketing material from us, you can opt-out by:

• Clicking on the ‘unsubscribe’ link in an email you’ve received;
• Sending us a request by email to [email protected];
• Calling us on 13 19 20; or
• writing to the Privacy Officer, iSelect Ltd, Level 11, Tower 1, Collins Square, 727 Collins Street, Docklands Vic 3008.

4. Who we share your personal information with

If you decide to apply for or buy a particular product, we’ll share your information with the relevant Energy, Broadband or Home & Contents Insurance provider so that we can complete the sale. If the provider contacts you directly, they may provide us with information collected from you.

We use service providers to help us provide the Movers Services. We take steps to ensure that all our service providers agree to protect the privacy and security of your personal information, and that they only use it for the purposes in this Notice.

These service providers help us by:

• operating a call centre that allows us to provide our Movers Service during extended hours;
• providing us with software so that we can run comparisons;
• keeping records related to our Movers Service and any sale if you decide to buy through us;
• monitoring our telephone calls for quality control and training purposes so we can keep improving our customer service;
• providing us with our office management software, such as email;
• providing us with software that supports communication between our IT systems, including Australian-hosted cloud services; and
• supporting our electronic direct marketing activities, such as sending our marketing emails.

Some of the service providers are located overseas. This means we may disclose personal information to overseas providers who are located in Fiji, South Africa and the United States.

We also share your personal information with other companies within the iSelect group for the purposes we’ve already mentioned.

5. Got a question or complaint?

Our Privacy Policy has up-to-date information about how you can get access to, and ask us to correct, your personal information. It also explains how to lodge a complaint if you’re not happy with how we’ve managed your personal information.

December 2022