Privacy Collection Notice – Energy

Thanks for using our services! We’re committed to protecting your personal information. Here we explain how iSelect Pty Ltd (ABN 48 124 302 932) and its group companies (together, iSelect or we) handle the personal information you give us when you use our Energy Comparison Service. By providing your details in connection with the Comparison Service, including but not limited to via the iSelect branded website portal or call centre, you consent to the following collection notice.

Our Privacy Policy explains how we generally collect and handle personal information. You can find it at www.iselect.com.au.

1. What we collect and how we collect it

We provide an Energy Comparison Service which allows you to:

compare from a range of Energy plans and providers; and
purchase an Energy plan directly from an Energy provider.

We operate our Energy Comparison Service online and through our call centre. When you use our Comparison Service, we collect details such as your name, address, email address, and telephone number. We also collect information about your household and lifestyle, current energy plan details, and any particular needs you may have that affect your energy needs (such as whether you have any medical dependencies) to provide you with a comparison of plans that meet your needs. If you decide to buy a product through us, we’ll collect additional information including your employment status, financial circumstances and payment details.

If we need you to give us personal information about another person, it’s important that you let the person know we have collected their information and that they can ask to access and correct the information we hold about them.

If you don’t provide us with the information we need, or if you provide us with incorrect or incomplete information, then we may not be able to provide you with our Comparison Service or help you to purchase an Energy plan.

We may collect information from other companies who provide comparison services who have referred you to us.

2. Why we collect personal information

We collect, hold, use and disclose personal information so that we can:

provide you with our Comparison Service;
assess your eligibility for an Energy plan and then complete the purchase of an Energy plan;
determine your eligibility for and fulfil any special offer you’ve redeemed in connection with your purchase;
verify your identity and manage any enquiries or complaints you have after you’ve purchased an Energy plan through us;
improve our understanding of your interests in relation to our services and offers, including improving our data analytics capability to provide our customers with better comparisons;
conduct research and perform surveys to improve our understanding about your experience and views on energy;
monitor our service for quality control and training purposes;
manage our internal financial management and accounting; and
ensure we meet our legal obligations.

3. Direct Marketing & Opting Out

We use personal information to inform you about products and offers that we think you may be interested in, including special offers, promotions and events. We may do this by email, telephone, SMS or social media.

If you don’t want to receive any marketing material from us, you can opt-out by:

Clicking on the ‘unsubscribe’ link in an email you’ve received;
Sending us a request by email to [email protected];
Calling us on 13 19 20; or
writing to the Privacy Officer, iSelect Pty Ltd, Level 11, Tower 1, Collins Square, 727 Collins Street, Docklands Vic 3008.

4. Who we share your personal information with

If you decide to buy a particular Energy plan, we’ll share your information with the Energy provider so that we can complete the sale. If the Energy provider contacts you directly, they may provide us with information collected from you.

We use service providers to help us provide the Comparison Services. We take steps to ensure that all our service providers agree to protect the privacy and security of your personal information, and that they only use it for the purposes in this Notice.

These service providers help us by:

providing us with software so that we can run comparisons,
providing us with relevant usage information to be used in the comparison process (only applicable if you have uploaded your bill),
keeping records related to our Comparison Service and any sale if you decide to buy through us;
monitoring our telephone calls for quality control and training purposes so we can keep improving our customer service;
providing us with our office management software, such as email;
providing us with software that supports communication between our IT systems, including Australian-hosted cloud services; and
supporting our electronic direct marketing activities, such as sending our marketing emails.

Some of the service providers are located overseas. This means we may disclose personal information to overseas providers who are located in Fiji, Philippines, India, New Zealand, Malaysia, Ireland, Germany, Canada and the United States.

We also share your personal information with other companies within the iSelect group for the purposes we’ve already mentioned.

5. Got a question or complaint?

Our Privacy Policy has up-to-date information about how you can get access to, and ask us to correct, your personal information. It also explains how to lodge a complaint if you’re not happy with how we’ve managed your personal information.

April 2024