Privacy Collection Notice – Broadband

Issued: April 2024

CIMET Sales Pty Ltd ABN 72 620 395 726 (CIMET) and iSelect Pty Ltd (ABN 48 124 302 932) and its group companies (together, iSelect) (each a “Recipient” and collectively referred to as “we”, “our” and “us”) understand that protecting your personal information is important. iSelect has partnered with CIMET to help you compare a range of broadband plans and providers (Comparison Service). By providing your details in connection with the Comparison Service, including but not limited to via the iSelect and CIMET branded website portal or call centre, you consent to the following collection notice.

We collect personal information directly from you where that is practicable, but may collect personal information from other sources where you consent to it or it is necessary in order to perform a function you have requested. Where you provide information about another person to us, you warrant that you have obtained that person’s consent before providing it to us.

CIMET collects and uses your personal information:

  • for the purpose of providing you the Comparison Services, and to complete the purchase of a broadband plan;
  • to verify your identity and manage any enquiries or complaints you have after you’ve purchased a broadband plan;
  • for internal record keeping, administrative purposes, invoicing and billing purposes; and
  • to comply with any applicable law. 

CIMET may disclose your personal information:

  • to any retailer whose broadband plan you apply for, or any service provider acting on behalf of the retailer;
  • to iSelect, any correspondence it has with you on behalf of iSelect;
  • to persons such as employees, service providers, contractors and related entities in foreign jurisdictions, including United States of America, Ireland, United Kingdom, the Netherlands, the Philippines and India;

Should you choose to complete an application for a broadband plan, the manner in which your chosen retailer will manage your personal information is outlined in the retailer’s privacy policy.

iSelect collects and uses your personal information:

  • for the purpose of providing you the Comparison Services, and to complete the purchase of a broadband plan;
  • for the purpose of market and product research analysis and carrying out internal functions including financial reconciliation;
  • to identify products, services and promotional offers that iSelect thinks may be of interest to you and inform you of them by contacting you through any of the communication methods you have disclosed in connection with your use of the Comparison Service, unless you inform us you do not wish to be contacted;
  • if you make contact with us via our call centre or any other method regarding an enquiry or complaint in connection with the Comparison Service. In this instance your personal information will only be collected where required to address your query or complaint.

iSelect may disclose your personal information:

  • to service providers who support iSelect’s business functions. These providers help us with services such as providing office management software, communication software, supporting our electronic marketing activities, quality assurance and general business and call centre needs and functions. We take steps to ensure that all our service providers agree to protect the privacy and security of your personal information, and that they only use it for the purposes in this notice.
  • As a result of some of iSelect’s service providers being located overseas, iSelect may disclose your personal information to overseas recipients, including those located in United States of America, India, Philippines, New Zealand, Ireland, Malaysia, Germany, Canada and Fiji.

If you don’t want to receive any marketing material from iSelect, you can opt-out by:

  • Clicking on the ‘unsubscribe’ link in an email you’ve received;
  • Click on the following URL to unsubscribe
  • Calling us on 13 19 20; or
  • writing to the Privacy Officer, iSelect Pty Ltd, Level 11, Tower 1, Collins Square, 727 Collins Street, Docklands   Vic  3008.

If you do not provide the personal information as requested on our forms, we may not be able to provide the Comparison Services you require, or the information provided to you may not be relevant or suitable to your circumstances.

You can read more in each Recipient’s Privacy Policy, including how to access or correct any information we hold on you and how to lodge a complaint about a breach of privacy (and how such a complaint will be dealt with).

CIMET’s Privacy Policy and iSelect’s Privacy Policy are available online

How you can contact us

You can contact CIMET about any privacy issues on the following details:
Phone: 1800 013 000
Email: [email protected]

You can contact iSelect about any privacy issues on the following details:
Phone: 13 19 20
Email: [email protected]