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How can I Make a Complaint about the Services Provided?
We have a complaints process for you to follow in the event you wish to lodge a complaint in relation to the services you received from us.
Step 1: Please call our Call Centre on 13 19 20 and we will discuss the issue and if possible resolve it immediately. If immediate resolution is not possible, we will consider your complaint further and respond to you with our findings within 10 Business Days.
If you have any queries in relation to our complaints handling process, please contact our complaints team / manager as follows:
|Telephone||13 19 20|
|Fax:||1300 735 322|
|In writing:||iSelect Health Pty Ltd, PO Box 2021, Moorabbin VIC, 3189|
Step 2: If you are dissatisfied with the decision or the way we handled your complaint or dispute, you can also contact the Financial Ombudsman Service Limited (FOS). FOS is an external dispute resolution scheme that provides a free service to customers and is independent and impartial body that will deal with your complaint directly or follow up the matter on your behalf in accordance with its applicable terms of reference.
PHIO can be contacted on:
|Telephone:||1800 640 695|
|In writing:||Suite 2, Level 22, 580 George St, Sydney, NSW, 200|