GUIDES & RESOURCES

Health.com.au

Health.com.au is a relatively new entrant to Australia’s health insurance market. A specialist health insurance provider, the company was founded in 2012 after its founder noticed a lack of innovation in the private insurance space1.
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Health.com.au aims to take the health insurance industry to a higher level of service. Their online-only offer seeks to make everything as simple as possible; they believe health insurance doesn’t have to be confusing.

What makes health.com.au different?

Health.com.au describe themselves as “reinventing health insurance”2. They strive to be different from other health insurance providers – removing the traditional frustrations that customers encounter by offering policies that are easy to understand, clearly defined coverage and a straightforward claims process1.

Experts in health insurance, their customer service team is available by phone, between 8am and 6pm Monday to Friday. They offer live chat, and you can also make an appointment for the health.com.au team to call at a time that suits you.

Health.com.au offers emergency ambulance transport as part of all its policies, and you’ll pay no excess if any of your children need to go to hospital.

What health insurance products does health.com.au offer?

Health.com.au offers straightforward policy options with an emphasis on flexibility and choice. You can choose from a range of hospital-onlyhospital and extras, and extras-only policies:

Hospital and extras policies:

Health.com.au allows you to browse policies depending on what’s important to you – from finding a policy from their range of offers, product to securing peace of mind that you’re well covered.

Their hospital and extras policies range from entry-level to core and you can choose from a range of percentage returns on their extras policies.

With health.com.au, you can mix and match hospital and extras offerings to help tailor a policy that’s suited to you.

Hospital-only policies:

If you’re looking for hospital cover only, health.com.au lets you choose from entry-level, base, and core .

Extras-only policies:

Health.com.au offers flexible extras-only products that allow you to choose from a range of percentage returns when you make a claim.

Does health.com.au offer ambulance cover?

Yes, all health.com.au hospital, extras and combined policies provide emergency ambulance cover.

Does health.com.au let me choose my extras healthcare provider?

Yes, health.com.au gives members the freedom to choose their registered extras healthcare provider they’re most comfortable with.

Can I manage my health.com.au policy online?

Yes, in fact, health.com.au encourages its members to manage their policies online. They don’t send paper copies of your policy documents, tax statements, and other communications unless you specifically request them to.

Will I have to serve a waiting period if I switch to health.com.au?

If you’re switching to health.com.au from another health insurance provider, they’ll honour the waiting periods that you’ve already served, so you won’t need to wait again

If you’re getting private health insurance for the first time, or have had a gap in cover, you’ll have to serve waiting periods before most benefits can be paid.

What are health.com.au’s waiting periods?

Health.com.au’s waiting periods are as follows:

  • Hospital waiting periods: 1 day for treatment in hospital as a result of an accident, 2 months for treatment in hospital as a result of a new condition, and 12 months for treatment in hospital as a result of a pre-existing condition, and pregnancy-related services.
  • Extras waiting periods: 1 day for ambulance cover, 2 months for general extras aside from major dental (12 months) and health appliances (12 months)

How do I lodge a claim with health.com.au?

As a health.com.au member, you can claim in two easy ways:

  • On the spot: when you swipe your membership card through a HICAPS machine as you pay for your treatment (please note this may only be available with some health care providers)
  • Online: at health.com.au or via their mobile app

How do I pay for my health.com.au policy?

Health.com.au believes that making your premium payments should be flexible and simple. You can pay via direct debit or by credit or debit card.

You can also choose whether you’d like to pay on a fortnightly, monthly, quarterly, or yearly .

Want to compare health insurance policies?

With iSelect you can compare health insurance policies including those offered by Health.com.au and our range of providers online, or you can call our friendly team on 13 19 20.

Sources:
1. https://health.com.au/help/contact
2. https://health.com.au/
3. https://health.com.au/health-insurance/hospital
4. https://health.com.au/help/cover/waiting-periods-explained
5. https://health.com.au/help/payments/making-a-payment/
6. https://health.com.au/help/extras/ambulance-explained

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