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Health.com.au aims to take the health insurance industry to a higher level of service. Their online-only offer seeks to make everything as simple as possible; they believe health insurance doesn’t have to be confusing.
Health.com.au describe themselves as “reinventing health insurance”2. They strive to be different from other health insurance providers – removing the traditional frustrations that customers encounter by offering policies that are easy to understand, clearly defined coverage and a straightforward claims process1.
Experts in health insurance, their customer service team is available by phone, between 8am and 6pm Monday to Friday. They offer live chat, and you can also make an appointment for the health.com.au team to call at a time that suits you.
Health.com.au offers emergency ambulance transport as part of all its policies, and you’ll pay no excess if any of your children need to go to hospital.
Health.com.au allows you to browse policies depending on what’s important to you – from finding a policy from their range of offers, product to securing peace of mind that you’re well covered.
Their hospital and extras policies range from entry-level to core and you can choose from a range of percentage returns on their extras policies.
With health.com.au, you can mix and match hospital and extras offerings to help tailor a policy that’s suited to you.
If you’re looking for hospital cover only, health.com.au lets you choose from entry-level, base, and core .
Health.com.au offers flexible extras-only products that allow you to choose from a range of percentage returns when you make a claim.
Yes, all health.com.au hospital, extras and combined policies provide emergency ambulance cover.
Yes, health.com.au gives members the freedom to choose their registered extras healthcare provider they’re most comfortable with.
Yes, in fact, health.com.au encourages its members to manage their policies online. They don’t send paper copies of your policy documents, tax statements, and other communications unless you specifically request them to.
If you’re switching to health.com.au from another health insurance provider, they’ll honour the waiting periods that you’ve already served, so you won’t need to wait again
If you’re getting private health insurance for the first time, or have had a gap in cover, you’ll have to serve waiting periods before most benefits can be paid.
Health.com.au’s waiting periods are as follows:
As a health.com.au member, you can claim in two easy ways:
Health.com.au believes that making your premium payments should be flexible and simple. You can pay via direct debit or by credit or debit card.
You can also choose whether you’d like to pay on a fortnightly, monthly, quarterly, or yearly .
With iSelect you can compare health insurance policies including those offered by Health.com.au and our range of providers online, or you can call our friendly team on 13 19 20.