GUIDES & RESOURCES

Red Energy

Keep reading to learn everything you need to know about Red Energy, including their plans, products, exceptional customer service, and the values they uphold.
red energy australia

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Ready to make the switch to an all-Australian energy provider? Red Energy are a great choice, especially if you’re interested in sustainable energy sources. Not only are they owned by Snowy Hydro1, they also offer great solar energy and battery plans to customers across the country.

When you choose Red Energy, you’re choosing a provider that’s committed to simplifying your billing – and the customer experience. 

Who are Red Energy?

Red Energy started in 2004 and are proud to be 100% Australian owned by the iconic Snowy Hydro2. This means all of their customer service representatives are all based in Australia2 – Melbourne, to be exact – and they’re 100% committed to providing sustainable services for us all.

Focused on being different from the other energy providers in the market, their customer service provides you with a single point of contact throughout your enquiry. Best of all, they make billing simpler, too, by offering EvenPay3 and other easy-to-understand processes.

What makes Red Energy different?

Red Energy aim to keep things simple when it comes to your energy requirements – simple bills, simple payment methods and, you guessed it, simple communication with their expert team. Some of their key benefits include:

Flexible plans:

When you sign up with Red Energy, not only do you have the legally required cooling off period, but you also don’t have to worry about any exit fees should you find the plan is no longer suiting your needs4. This is one example of how Red Energy focus on providing a great customer experience.

Simple discounts:

Any plans that are eligible to have discounts applied are made far more simple with Red Energy. There’s no need to figure out whether only your usage or your plan fee are being discounted; instead you can remain confident knowing your entire bill will be discounted when you pay on time4.

A wide range of payment options:

Red Energy understand the need for convenience, which is why they offer their customers a variety of payment methods to suit anyone’s lifestyle and needs. These include5:

  • Online
  • Over the phone
  • Direct debit
  • BPAY
  • In person
  • Centrepay
  • Mail

Rewards program:

Getting a great deal on your bills is even easier with Red Energy and their great rewards program. By paying your bills on time, you can earn up to 7 Qantas points per $1, not to mention earn up to 15,000 bonus points when you sign up6!

Red Energy values: not just electricity and gas:

While it pays to be with Red Energy, their sole focus isn’t just electricity and gas. They’re a part of the community, doing what they can to sustain our environment, promote local jobs and support their partners.

100% Australian:

When you call Red Energy, you speak to someone here in Australia2, with a solutions team that is based in Melbourne. This means you get one-on-one service with a local’s understanding of Aussie culture, lifestyle and customer’s needs. It also means both them and their customers are supporting Aussie jobs.

Snowy Mountains scheme:

One of the most complex integrated water and hydro-electric power schemes in the world1, the Snowy Mountain scheme took 25 years to build. Even before it was completed in 1974, it was named as one of the civil engineering wonders of the modern world.

Red Energy has been a part of the Snowy business for more than decade1, contributing to providing fast, clean electricity and gas to more than one million account holders across the country.

Community spirit:

Red Energy are passionate about supporting local communities7, which is why they support a variety of great brands, sporting clubs, associations and charitable foundations throughout the areas they service. They don’t consider themselves a sponsor, though, but rather a partner, working together towards building relationships with people that mean a lot to both of them.

GreenPower:

GreenPower is a national, cooperative and territory government program commission to increase Australia’s production of new environmentally friendly renewable energy. To become accredited, energy providers and retailers have to follow specific protocols, which Red Energy have met. This means when you choose Red Energy, you’re choosing a GreenPower accredited product8.

Where is Red Energy available?

Red Energy is available through iSelect in the following states:

Compare energy plans from our range of providers* today

Compare Red Energy alongside our other energy providers, and see if you can find a suitable plan for you today. You can get started by comparing energy plans* online, or call our friendly team on 13 19 20.

Sources:
1. https://www.redenergy.com.au/snowy-hydro/
2. https://www.redenergy.com.au/about-us/#all-australian
3. https://www.redenergy.com.au/energy-billing/evenpay
4. https://www.redenergy.com.au/products/victoria
5. https://www.redenergy.com.au/energy-billing/#ways-to-pay
6. https://www.redenergy.com.au/campaign/qantas-joining-red-energy/
7. https://www.redenergy.com.au/sponsorships/
8. https://www.redenergy.com.au/green-power/

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