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Our research has found that over half (55%) of customers who were caught out by the conditional discount paid $50 extra for failing to meet the conditions, while 5% paid $200 or more.^
^Source: In May 2019 iSelect commissioned a nationally representative consumer research study with YouGov Galaxy Research to assess the attitudes of over 1,000 Australians towards energy bills.
Q: Have you ever been caught out by conditional discounts on your energy plan? For example, customers with a 'pay-on-time discount' may have to pay more if they pay their bills late? &
Q: You said you've been caught out by conditional discounts before. Approximately how much more money did you have to pay for failing to meet the conditions of the discount?