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Don’t get caught out by conditional discounts that could be costing you more in the long run.

Our research has found that over half (55%) of customers who were caught out by the conditional discount paid $50 extra for failing to meet the conditions, while 5% paid $200 or more.^^

*iSelect does not compare all energy providers or plans in the market. The availability of plans will change from time to time. Not all plans made available from iSelect providers are compared by iSelect and due to commercial arrangements or availability, not all products compared by iSelect will be available to all customers. Some plans and special offers are available only from iSelect call centre. Other plans are available only from iSelect’s website. Energy plans are available only for properties located in eligible areas of Victoria, New South Wales, South East Queensland, South Australia and ACT. Click here to view iSelect’s range of providers.

^Source: In May 2019 iSelect commissioned a nationally representative consumer research study with YouGov Galaxy Research to assess the attitudes of over 1,000 Australians towards energy bills.
Q: Have you ever been caught out by conditional discounts on your energy plan? For example, customers with a 'pay-on-time discount' may have to pay more if they pay their bills late? &
Q: You said you've been caught out by conditional discounts before. Approximately how much more money did you have to pay for failing to meet the conditions of the discount?