Our Leadership Team

Trevor Jeffords

Chief Executive Officer

Trevor was appointed Chief Executive Officer in April 2023. A rational, determined and human-centred leader, Trevor has an innate ability to balance high performance and the delivery of business results with a strong focus on people and culture.

He has extensive executive management experience across the financial services industry, having previously held the role of Chief Operating Officer Innovation Holdings Australia and prior to this, Group Chief Risk Officer & Company Secretary Auto & General.

Trevor is no stranger to the comparison business having previously held the role of General Counsel & Company Secretary of iSelect and General Counsel of Compare the Market.

Trevor holds a Bachelor of Laws (Honours) and a Bachelor of Information Technology from Bond University Gold Coast, Queensland.

Vicki Pafumi

Executive – Finance & Strategy

Vicki joined iSelect in November 2015 and held senior roles within the Company’s finance and operations functions before being appointed Chief Financial Officer (CFO) in July 2018. Prior to Vicki’s appointment as CFO, she held the role of Interim CFO from 27 January 2016 to 3 July 2017 and from 17 November 2017 to 1 July 2018.

Previously, Vicki was responsible for Workforce Planning, Dialler Operations and Project Management as well as the management of our former Cape Town business. Vicki has over 25 years’ experience spanning all areas of finance, six sigma, supply chain, operations and aftermarket.

A results driven professional with extensive people management experience, Vicki is passionate about leading and developing individuals to succeed and be their best.

Vicki holds a Bachelor of Business (Accountancy, Law and Economics major) from Monash University, is a qualified CPA and is a member of the Australian Institute of Company Directors.

Sonya Oakley

Executive – People, Strategy & Risk

Sonya has led the Company’s People, Safety and Wellbeing function since joining iSelect in April 2019. An astute, pragmatic and authentic leader, Sonya has an extensive understanding of strategic and operational best practice gained through her roles in mid to large businesses over more than 20 years.

Her work in people and culture has spanned many industries including technology/telecommunications, hospitality, retail, professional services and heavy manufacturing.

Sonya holds both a Bachelor of Economics and Masters in Business Psychology from the University of Newcastle, as well as a Graduate Diploma in Psychology from Monash University. She is also a Certified Professional of the Australian Human Resources Institute.

Paul Coco

Executive – Digital Marketing

Paul joined iSelect in March 2017 as Head of Digital Marketing, before moving into the role of Head of Marketing in 2020 and was then welcomed into the iSelect Executive team in 2021.

Paul has a breadth of experience and knowledge across all facets of digital marketing having previously worked on digital marketing strategies across various industries including financial services, education, health insurance and Government sectors.

Paul started his marketing career at Dentsu Aegis, a multinational media communications agency where he specialised in performance marketing. He developed over his time there to lead multiple highly skilled digital marketing teams and joined the management team as a business director helping to grow the adoption of their products and services across clients.

Paul holds qualifications in Digital Marketing, a Bachelor of Exercise and Sports Science (BSc) from Deakin University and has completed consecutive modules of a Mini MBA in 2020 and 2021.

Claire Macfarlane

Executive – Product

Claire joined iSelect in January 2022 to lead the Product and Experience Design teams with focus on embedding customer-led product delivery to drive innovation within the comparator market.

A seasoned leader in digital transformation, Claire brings a wealth of experience in developing digital products and channels to iSelect and has a passion for meaningful customer and commercial outcomes.

Prior to joining iSelect, Claire was Head of Digital for the Retail Division of AGL. She previously held senior management roles in telecommunications, digital marketing, and consulting, complemented by her extensive work in communications, public relations, and the not-for-profit sector.

Claire holds a Bachelor of Science from Deakin University.

Courtney Shergold

Executive – Technology

Courtney joined the iSelect Executive team in April 2022 to lead the Company’s Technology functions.

A passionate and established transformational technology leader, Courtney has more than 19 years’ experience working in dynamic and fast-paced industries, including Superannuation, Financial Services, Retail, Energy and Manufacturing.

Prior to joining iSelect, Courtney was General Manager – Digital Platforms & Delivery at Jemena, where he worked to transform the digital division at the energy infrastructure business.

Courtney has held various leadership roles throughout his career, including Head of Technology at UniSuper, where he was responsible for core platforms, delivery, and architecture.

Courtney holds a Bachelor of Engineering (Honours) from Monash University.

Lucy Rayment

Executive – Brand & Customer

Lucy joined iSelect in April 2023 as Executive – Brand and Customer.

She brings to the role a wealth of experience across strategy, brand, marketing, customer experience management, compliance and operations. Lucy has been responsible for successful delivery of a number of large-scale change programs during her career. She has extensive experience in both the financial services and healthcare sectors and her career has also spanned a number of other industries including telecommunications, utilities and retail.

Prior to joining iSelect, Lucy spent eight at Auto and General, where she held a number of senior roles – most recently as Associate Director Customer Experience and Advocacy.

Lucy holds a Bachelor of Arts (Joint Hons) from Cardiff University and a Master of Arts from Griffith University.

Mark Pangrazio

Executive – Commercial

Mark first joined iSelect in 2018 as Head of Commercial for Health & General Insurance, before joining the Executive team in May 2023 as Executive – Commercial.

Mark is an accomplished commercial director with over 15 years’ senior management experience in contract management and negotiation, partnership management, business development, people and client strategy, business transformation and improvement. He has a proven track record in maximising commercial outcomes and driving financial performance for large organisations.

Prior to joining iSelect, Mark spent over a decade at Farstad Shipping (Indian Pacific) Pty Ltd in a variety of roles culminating in Commercial Director with responsibility for business growth and strategy for the Asia-Pacific region.

Mark holds a Bachelor of Commerce (Hons) from Deakin University.