What should you do if you have a complaint?
If you have any complaints about the services provided to you or about personal information held you should take the following steps:
- Contact your Insurance Adviser and tell them about your complaint.
- If your complaint is not satisfactorily resolved within 3 days, please contact the iSelect Life office on 13 19 20 or put your complaint in writing and send it to:
iSelect Life
Compliance Manager
294 Bay Road
Cheltenham Victoria 3192
iSelect Life will try to resolve your complaint quickly and fairly.
If your complaint has still not been resolved to your satisfaction you may escalate your complaint to one of the External Complaints Schemes listed in the table, of which iSelect Life is a member.
| Type of complaint | External complaints service |
| Financial & Insurance advice | Financial Ombudsman Service (FOS) on: 1300 78 08 08 |
The Australian Securities and Investments Commission (ASIC) may be contacted on their freecall infoline on 1300 300 630 to find out which body may be best to assist you to settle your complaint.
