What should you do if you have a complaint?
iSelect General Pty Ltd has developed a complaints process for you to follow in the event you wish to lodge a complaint in relation to the services you received at iSelect General Pty Ltd.
Firstly, please call our Call Centre on 13 19 88 and we will discuss the issue and if possible, resolve it immediately. Secondly, contact the Complaints Office at iSelect General Pty Ltd as follows:
| Phone: | 13 19 88 |
| Fax: | 1300 735 322 |
| Email: | info@iselect.com.au |
| in Writing: | iSelect General Pty Ltd PO Box 2021 Moorabbin VIC 3189 |
Finally, iSelect General Pty Ltd is a member of the Financial Ombudsman Service (“FOS”). FOS can be contacted on:
| Phone: | 1300 780 808 |
| Email: | info@fos.org.au |
| in Writing: | Financial Ombudsman Service Limited GPO Box 3 Melbourne VIC 3001 |
If you contact the FOS, you will not be charged.
The Australian Securities and Investments Commission (ASIC) may be contacted on their freecall infoline on 1300 300 630 to find out which body may be best to assist you to settle your complain.
